Cancellation
Policy

A credit card is required when booking an appointment. 

Cancellations are required to be made at least 24 hours in advance. Cancellations/rescheduling after this time frame will result in a $50 charge.

No shows will be charged 90% of the reserved service amount. 

 

Please confirm your appointment via email/text by clicking the link that is sent to you.

Members

If you have a Glow Membership, all late cancelation fees are waved. 

Missing your appointment with no notice given will result in a loss of your service for that month. 

Advanced Notice

As we like to provide a boutique experience for our clientele, advance notice of any scheduling changes would be greatly appreciated as we may have a waiting list. Thank you for your understanding and cooperation!

 

As our space is not a safe place for children, we ask that you arrive to your appointments alone so that you may fully enjoy your experience. 

We ask that you keep noise levels at a minimum as a courtesy to those enjoying their service. 

Please complete all forms online prior to your appointment. 

Product Return & Exchange Policy

Un-opened products can be exchanged for another product or returned for a spa credit within 5 days of purchase. 

 

Opened/used* products can be exchanged for another product or a returned for a spa credit within 10 days of purchase.

(*Must contain more than half of the product)

Return or exchange of products purchased on our online store follows the same guidelines as listed above and shipment of the product back to GLOW is to be covered by the client.   

To begin your return or exchange, please complete this FORM and we will contact you within 24 hours. 

Service Refund Policy

Services are non-refundable. Should you wish to discontinue your treatment in the midst of a pre-paid package or membership, credit for the pro-rated share of unused treatments may be used as in-store credit to purchase other treatments or products offered.

Packages and Memberships purchased through Paybright - If the Paybright 3,6, or 12 payment option was chosen, payments will still be debited from your account as per the agreement and the unused balance will be applied to your account to be used towards future services and products at GLOW.